Returns & Exchanges
At Point Zero, we want you to be completely satisfied with your purchase. If your new fashion items aren't the perfect fit, you can return or exchange them within 30 days of delivery provided they are unworn and have original tags attached.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place the items in their original packaging, ensuring all original tags and labels are still attached to the garments.
Attach Shipping Label
Download and print the prepaid shipping label provided by our portal and affix it firmly to the outside of your return package.
Drop Off and Track
Hand over your package at any authorized courier location and keep your tracking receipt; your refund will be processed once our warehouse inspects the items.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing